FAQ

Common Questions and Their Answers in DeltaFX Broker

deltafx writer 4 December 2021

Trading platform

1. What platforms are available for trading?

MetaTrader 4 is currently available, and the 5th version will be added soon.

2. How do I log in to my MetaTrader trading account?

First, you have to create a trading account in your personal cabin and then download MetaTrader. Open the software then you can enter your trading account from the Add Account section. You can find the trading account number and password in the email you received after opening the account.

3. How should I download MetaTrader 4?

4. I cannot log in to my MetaTrader account. What is the reason?

Please do all the following carefully when entering the password:

  • Enter your password manually and do not copy and paste it.
  • Make sure you are using the master password.
  • Download the MetaTrader from the DeltaFX website.
  • Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
  • Ensure that you are not using the Persian keyboard.
  • Ensure your Caps-Lock key is off when entering the lowercase letters.
  • Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

5. When I enter MetaTrader, I cannot make a trade. What is the reason?

Please do all the following carefully when entering the password:

  • Enter your password manually and do not copy and paste it.
  • Make sure you are using the master password.
  • Download the MetaTrader from the DeltaFX website.
  • Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
  • Ensure that you are not using the Persian keyboard.
  • Ensure your Caps-Lock key is off when entering the lowercase letters.
  • Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

6. Why are the symbols in MetaTrader not displayed?

Use the following settings to see symbols on MetaTrader:

view ➡️market watch ➡️right click ➡️show all

7. How can I change my password in MetaTrader?

To change your password, after selecting the main account number and password along with the real server in the MetaTrader software, enter the Tools menu and then Options. Then click the Change option on the Server tab.

First, enter the main password in the “Current password” field on the opened page.

At the bottom, there are two options for you; the master password and the investor password.

By choosing the master password, you can change the original password, and by choosing the investor password, you can change the read-only password. Then enter the new password twice and click the OK button.

8. How can I see the volume of traded lots in MetaTrader?

The method to receive a report on the volume of traded lots in MetaTrader

Account history ➡️ All-time ➡️ right click➡️save as excel

9. What do the received Investor/ Master/ Phone passwords in the email mean?

  • Investor Password: It is a public password that you can use to show your results to other investors, and nobody will not be allowed to trade with it.
  • Main Password: You can use this password for logging into MetaTrader and making trades.
  • Phone password: when you want to change the Investor or main passwords, the support team will ask you for this password to verify your identity.

Tips for entering the master password:

  • Enter your password manually and do not copy and paste it.
  • Make sure you are using the master password.
  • Ensure that Deltafx-Real with the same uppercase and lowercase letters is your server for the real account.
  • Ensure that you are not using the Persian keyboard.
  • Ensure your Caps-Lock key is off when entering the lowercase letters.
  • Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

10. How can I access the necessary details for entering the MetaTrader trading platform?

The details for entering MetaTrader will be available in your user panel in the green box after creating the trading login, and all these details will be emailed to you. First, you have to create a trading account in your personal cabin and then download MetaTrader. Open the software then you can enter your trading account from the Add Account section.

11. How can I view all the tools in my trading platform?

view➡️market watch➡️ right click➡️show all

12. When I enter MetaTrader, I cannot open a position. What is the reason?

If you cannot log in to your MetaTrader account or if you cannot open a position, make sure you enter your password correctly (read the tips on how to enter the password)

13. What is the reason for the “disable account” error message in MetaTrader?

First, ensure that you’ve completed your trading account.

Please do all the following items carefully when entering your password:

  • Enter your password manually and do not copy and paste it.
  • Make sure you are using the master password.
  • Download the MetaTrader from the DeltaFX website.
  • Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
  • Ensure that you are not using the Persian keyboard.
  • Ensure your Caps-Lock key is off when entering the lowercase letters.
  • Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

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