FAQ

Common Questions and Their Answers in DeltaFX Broker

deltafx writer 4 December 2021

Withdrawing from account

1.What methods can I use to withdraw money?

Bank Transfer/ TopChange/ WebMoney/ Cryptocurrency

2. How can I withdraw from the account?

  • First, transfer the desired amount through internal transfer from your trading account to your wallet in the broker
  • Be patient; your transfer request will be considered and approved by the support team (maximum one working hour).
  • Register your withdrawal request and be patient; your request will be executed based on the withdrawal schedule.
  • The expected time for withdrawing money through cryptocurrency/ TopChange/ WebMoney is a maximum of one to two hours.

3. How long does it take for my withdrawal to be confirmed and the money to be credited to my account?

  • In case of withdrawing in Rials and making your request at the specified period (8 to 12) based on the Iranian time zone, the amount will be transferred to you by the end of the same day. (If the money is not transferred within 12 hours, inform the support team).
  • The expected time for withdrawing money through cryptocurrency/ TopChange/ WebMoney is a maximum of one to two hours.

4. What should I do when the money is not deducted from my account at the specified time?

Notify the support team if your request is not executed within 2 hours.

5. Can I register someone else’s account number to withdraw money?

No, the amount will be deposited only in the person’s account whose details are registered in the broker.

6. How can I check the withdrawal status of my account?

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.

Request➡️client’s requests

7. When withdrawing, can I use a different method compared to the deposit method?

If you want to withdraw money, you must use the same card or wallet, or bank account you used for the deposit. Withdrawals must be in proportion to the deposits and based on the same payment method. You can withdraw your interest in any way you wish.

8. How can I cancel my withdrawal request?

Contact the support team immediately. Your request will be canceled if it is not sent to the financial department.

9. Can I withdraw money when I have an open position?

Yes, you can, but you need to ensure that you have enough free margin in your account to cover the withdrawal.

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