Common Questions and Their Answers in DeltaFX Broker

deltafx writer 4 December 2021

Transferring funds to account

1.What methods can I use to transfer funds to my account?

Before depositing money with any method, ensure that the account or wallet number is correct and ask our support team about the Dollar rate when depositing with the Iranian Rial. (The broker takes no responsibility for the deposited amount when you do not ask any question about the exchange rate)

Bank Transfer/ WebMoney/ TopChange/ Cryptocurrencies

2. How long will it take to transfer funds to my account?

The expected time to top up your account via Rials/ Cryptocurrency/ WebMoney is about one to two hours. The deposits take place through automatic TopChange (when a deposit is not made, send your deposit slip to our support team).

Be careful when entering the amount in dollars. When you make a mistake about the transferred amount and the account is charged, the broker is allowed to close the account and withdraw the amount.

3. When and at what hours of a day can I top up my account?

Through Rial/ WebMoney/ TopChange/ Cryptocurrency:

Saturday to Friday, from 9 AM to 11 PM, based on Iran’s time zone.

4. What should I do if my account is not topped up at the specified time?

The amount will be credited to your account within 12 hours. If the company does not transfer the money, please contact our support team.

5. Can I use someone else’s account to top up my account?

We cannot accept transfers from third parties. The sender’s name must be the same as the registered name.

6. What are the conditions for the uploaded slip to top up the account?

  • The name of the depositor should match the name of the account opener;
  • The receipt should be perfectly legible;
  • The tracking number must be specified in the receipt.

7. How can I check the status of the deposited amount in my account?

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.

Request➡️client’s requests

8. If my account balance is currently negative, can I make a deposit?

Yes, but first, you need to contact the support team to remove the negative balance, and then you can make a deposit.

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