FAQ

Common Questions and Their Answers in DeltaFX Broker

deltafx writer 4 December 2021

Account Verification

1.What documents should I send to complete the profile?

Sending one of the following documents is enough to verify the identification documents:

National ID card, birth certificate, passport, driving license

Sending one of the mentioned documents is enough to confirm the address:

  • The house or store deed or lease
  • The electricity bill with your name and address (maximum valid date is 6 months)
  • Car insurance
  • Business license

Please obey the following conditions to confirm your address documents:

  • The address documents must be in the name of the person who is opening the account.
  • If the document is in your father’s name, your father’s name on the submitted identification document must match the name on the address document.
  • If the document is in your mother’s name, you must send a photo of your birth certificate first page.
  • If the document is in your spouse’s name, you must send a photo of the second page of your birth certificate or your marriage contract.
  • If you do not have any of the above conditions, you must send a photo of the first page of your insurance booklet/ bank statement/ car insurance policy.
  • The submitted photo should be quite clear and legible.

2. How long does it take for my documents to be confirmed?

  • The maximum time required to confirm your registration is 12 hours. The approval or the reason for disapproval of your request will be announced to you via “Email”.
  • Please check your email and your spam folder.
  • In case of disapproval, solve the specified problem and resubmit your request. it will also be displayed in the user panel.
  • Request / client’s requests
  • Be patient till your request is considered.

3. Why can’t I upload my documents?

Common errors you may face during uploading photos:

  • The maximum size of photos must not surpass 500 kb. Use related software to reduce the size of the photo (or crop the extra parts of the photo; also, WhatsApp minimizes the size of sent photos automatically, you can upload those photos again)
  • Make sure the uploaded photos have one of the following formats: JPG, PNG, PDF
  • Make sure the uploaded photos are legible.

4. How do I know if my documents have been completed and my account has been verified?

  • The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
  • Request ➡️ client’s request
  • If your account is verified, log out of your user panel and log in again to activate your account.

2 thoughts on "Common Questions and Their Answers in DeltaFX Broker"

  1. Avatar of nining yulianti nining yulianti says:

    I can’t fill in my profile details can you help me?

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