Common Questions

Frequently asked questions (FAQ) and their answers about Deltafx broker

what you read here:

Account Verification


What documents should I send to complete the profile?

Sending one of the following documents is enough to verify the identification documents:
National ID card, birth certificate, passport, driving license
Sending one of the mentioned documents is enough to confirm the address:
– The house or store deed or lease
– The electricity bill with your name and address (maximum valid date is 6 months)
– Car insurance
– Business license
Please obey the following conditions to confirm your address documents:
– The address documents must be in the name of the person who is opening the account.
– If the document is in your father’s name, your father’s name on the submitted identification document must match the name on the address document.
– If the document is in your mother’s name, you must send a photo of your birth certificate first page.
– If the document is in your spouse’s name, you must send a photo of the second page of your birth certificate or your marriage contract.
– If you do not have any of the above conditions, you must send a photo of the first page of your insurance booklet/ bank statement/ car insurance policy.
– The submitted photo should be quite clear and legible.

How long does it take for my documents to be confirmed?

– The maximum time required to confirm your registration is 12 hours. The approval or the reason for disapproval of your request will be announced to you via “Email”.
– Please check your email and your spam folder.
– In case of disapproval, solve the specified problem and resubmit your request. it will also be displayed in the user panel.
– Request / client’s requests
– Be patient till your request is considered.

Why can’t I upload my documents?

Common errors you may face during uploading photos:
– The maximum size of photos must not surpass 500 kb. Use related software to reduce the size of the photo (or crop the extra parts of the photo; also, WhatsApp minimizes the size of sent photos automatically, you can upload those photos again)
– Make sure the uploaded photos have one of the following formats: JPG, PNG, PDF
– Make sure the uploaded photos are legible.

How do I know if my documents have been completed and my account has been verified?

– The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
– Request ➡️ client’s request
– If your account is verified, log out of your user panel and log in again to activate your account.

Transferring funds to account


What methods can I use to transfer funds to my account?

Before depositing money with any method, ensure that the account or wallet number is correct and ask our support team about the Dollar rate when depositing with the Iranian Rial. (The broker takes no responsibility for the deposited amount when you do not ask any question about the exchange rate)
Bank Transfer/ WebMoney/ TopChange/ Cryptocurrencies

How long will it take to transfer funds to my account?

The expected time to top up your account via Rials/ Cryptocurrency/ WebMoney is about one to two hours. The deposits take place through automatic TopChange (when a deposit is not made, send your deposit slip to our support team).
Be careful when entering the amount in dollars. When you make a mistake about the transferred amount and the account is charged, the broker is allowed to close the account and withdraw the amount.

When and at what hours of a day can I top up my account?

Through Rial/ WebMoney/ TopChange/ Cryptocurrency:
Saturday to Friday, from 9 AM to 11 PM, based on Iran’s time zone.

What should I do if my account is not topped up at the specified time?

The amount will be credited to your account within 12 hours. If the company does not transfer the money, please contact our support team.

Can I use someone else’s account to top up my account?

We cannot accept transfers from third parties. The sender’s name must be the same as the registered name.

What are the conditions for the uploaded slip to top up the account?

– The name of the depositor should match the name of the account opener.
– The receipt should be perfectly legible.
– The tracking number must be specified in the receipt.

How can I check the status of the deposited amount in my account?

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
Request➡️client’s requests

If my account balance is currently negative, can I make a deposit?

Yes, but first, you need to contact the support team to remove the negative balance, and then you can make a deposit.

Withdrawing from account


What methods can I use to withdraw money?

Bank Transfer/ TopChange/ WebMoney/ Cryptocurrency

How can I withdraw from the account?

– First, transfer the desired amount through internal transfer from your trading account to your wallet in the broker
– Be patient; your transfer request will be considered and approved by the support team (maximum one working hour).
– Register your withdrawal request and be patient; your request will be executed based on the withdrawal schedule.
– The expected time for withdrawing money through cryptocurrency/ TopChange/ WebMoney is a maximum of one to two hours.

How long does it take for my withdrawal to be confirmed and the money to be credited to my account?

– In case of withdrawing in Rials and making your request at the specified period (8 to 12) based on the Iranian time zone, the amount will be transferred to you by the end of the same day. (If the money is not transferred within 12 hours, inform the support team).
– The expected time for withdrawing money through cryptocurrency/ TopChange/ WebMoney is a maximum of one to two hours.

What should I do when the money is not deducted from my account at the specified time?

Notify the support team if your request is not executed within 2 hours.

Can I register someone else’s account number to withdraw money?

No, the amount will be deposited only in the person’s account whose details are registered in the broker.

How can I check the withdrawal status of my account?

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
Request➡️client’s requests

When withdrawing, can I use a different method compared to the deposit method?

If you want to withdraw money, you must use the same card or wallet, or bank account you used for the deposit. Withdrawals must be in proportion to the deposits and based on the same payment method. You can withdraw your interest in any way you wish.

How can I cancel my withdrawal request?

Contact the support team immediately. Your request will be canceled if it is not sent to the financial department.

Can I withdraw money when I have an open position?

Yes, you can, but you need to ensure that you have enough free margin in your account to cover the withdrawal.

Trading platform


What platforms are available for trading?

MetaTrader 4 is currently available, and the 5th version will be added soon.

How do I log in to my MetaTrader trading account?

First, you have to create a trading account in your personal cabin and then download MetaTrader. Open the software then you can enter your trading account from the Add Account section. You can find the trading account number and password in the email you received after opening the account.

I cannot log in to my MetaTrader account. What is the reason?

Please do all the following carefully when entering the password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Download the MetaTrader from the DeltaFX website.
– Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

When I enter MetaTrader, I cannot make a trade. What is the reason?

Please do all the following carefully when entering the password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Download the MetaTrader from the DeltaFX website.
– Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

Why are the symbols in MetaTrader not displayed?

Use the following settings to see symbols on MetaTrader:
view ➡️market watch ➡️right click ➡️show all

How can I change my password in MetaTrader?

To change your password, after selecting the main account number and password along with the real server in the MetaTrader software, enter the Tools menu and then Options. Then click the Change option on the Server tab.
First, enter the main password in the “Current password” field on the opened page.
At the bottom, there are two options for you; the master password and the investor password.
By choosing the master password, you can change the original password, and by choosing the investor password, you can change the read-only password. Then enter the new password twice and click the OK button.

How can I see the volume of traded lots in MetaTrader?

The method to receive a report on the volume of traded lots in MetaTrader
Account history ➡️ All-time ➡️ right click➡️save as excel

What do the received Investor/ Master/ Phone passwords in the email mean?

– Investor Password: It is a public password that you can use to show your results to other investors, and nobody will not be allowed to trade with it.
– Main Password: You can use this password for logging into MetaTrader and making trades.
– Phone password: when you want to change the Investor or main passwords, the support team will ask you for this password to verify your identity.
Tips for entering the master password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Ensure that Deltafx-Real with the same uppercase and lowercase letters is your server for the real account.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

How can I access the necessary details for entering the MetaTrader trading platform?

The details for entering MetaTrader will be available in your user panel in the green box after creating the trading login, and all these details will be emailed to you. First, you have to create a trading account in your personal cabin and then download MetaTrader. Open the software then you can enter your trading account from the Add Account section.

How can I view all the tools in my trading platform?

view➡️market watch➡️ right click➡️show all

When I enter MetaTrader, I cannot open a position. What is the reason?

If you cannot log in to your MetaTrader account or if you cannot open a position, make sure you enter your password correctly (read the tips on how to enter the password)

What is the reason for the “disable account” error message in MetaTrader?

First, ensure that you’ve completed your trading account.
Please do all the following items carefully when entering your password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Download the MetaTrader from the DeltaFX website.
– Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

How should I download MetaTrader 4?

Internal transfer


How do I transfer money from my trading login to my wallet?

You can transfer the desired amount from the trading login to the wallet through internal transfer. Be patient until your request is processed, and then transfer the desired amount from the wallet to the intended login.

How long does it take for my internal transfer request to be approved?

Financial requests are executed from 8 AM to 11 PM based on the Iranian time zone, and the expected time is a maximum of one to two hours.

What should I do when my internal transfer request is not approved at the specified time?

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
Request➡️client’s request
Please notify the support team if your request is not executed after 2 hours.

Are there any fees or commissions for transferring money to internal accounts?

No, you will not be charged any fees for internal transfers.

Cooperation Request


What are the conditions for cooperation to get a rebate?

Contact the support team

How can I register my cooperation request?

You can do it through the user panel, “requests➡️cooperation request”. Be patient, your request will be considered, and you will be aware of the necessary explanations through a phone call.

Introduction of the broker


Is DeltaFX Broker regulated and monitored?

Yes, for your satisfaction, DeltaFX Broker has provided you, dear clients, with grade A regulation.

Are my personal funds and information secure?

Yes, all your information is confidential, and only you have access to them.

What is the broker’s working history like?

DeltaFX broker has been operating since 2009 in this market.

What time zone is used for the DeltaFX server?

London time zone

What are the competitive benefits of DeltaFX broker?

The winner of the most reliable broker in the Egypt Expo in 2021.
The winner of the best broker in the Middle East in the Dubai Expo in 2021.
Fixed spread accounts
$1 minimum deposit for opening nano account
Guaranteed trades in standard accounts
No slippage trades
Offering various cryptocurrencies 24/7
Instant deposit and withdrawal without any limitations
2$ cash-back in standard accounts
24/7 support
Tradable and losable bonuses
Quick execution of trades
Various deposit and withdrawing methods
The availability of trade on news
The availability of scalping and hedging

Trading accounts


Do you have Islamic accounts?

Yes, all of the accounts in DeltaFX broker are swap-free and Islamic

What are the forms of commissions?

Commissions and carry charge
Nano account:
Metal and Forex: $20 per lot, from the 10th day on.
Standard account:
Metal commissions: $20 per lot, from the 10th day on.
For gold trades in standard accounts, $2 will be deducted from your account per lot. But you should have at least a history of 25 lots of transactions with 3 minutes and 3 pips.
3 pips: the amount of your profit or loss at the time you close a position must be at least 3 pips.
3 minutes: the period between opening and closing a position must be at least 3 minutes.
Oil commissions: $20 per lot from the first day and $20 per lot after the 10th day.
Cryptocurrency commissions: 1% commission from the first day on.
The commission for bitcoin is $150 per lot of BTC/USD, which equals one bitcoin. Therefore, the commission for trading 10 bitcoins will be $1500.
Energy futures: $10 per lot from the first day, $20 per lot from the 10th day on.
Energy spot: $20 per lot from the first day, $20 per lot from the 10th day on.
Index spot: $21 per lot from the first day, $20 per lot from the 10th day on.
Index futures: $10 per lot from the first day, $20 per lot from the 10th day on.
The commission for other symbols such as currency pairs is $20 per lot from the 20th on.
Fixed spread account:
The gold commission is $20 per lot from the 10th day on.
The oil and energy commission is $20 per lot from the first day and $20 per lot from the 10th on.
The commission for other symbols such as currency pairs is $20 per lot from the 20th day on.

How can I change the trading account password?

You can send the request to change your trading account password from your user panel.
Client➡️ accounts➡️ intended account➡️ options➡️ changing password

How can I transfer money from one trading account to another?

You can use the internal transfer to transfer money from your trading login to your wallet and then from your wallet to another trading login.

How to deactivate my trading account?

Client➡️ account➡️ intended account➡️ options➡️ deactivating the account

which account has the lowest spread?

The spreads vary in nano and standard accounts. The spreads do not change in the Fixed spreads accounts. You can use the following link to see the spreads.

Bonus


how can I receive a bonus?

Bonuses vary based on the clients’ introducers. Please send the name of your introducer and the type of bonus to our support team.

Which accounts can receive a bonus?

Standard accounts with a maximum of 1:200 leverage.

Does the broker currently have any active bonus?

The active bonuses will be announced on the website.

Can I withdraw the bonuses?

No, you cannot withdraw the bonus, but you can withdraw the profit you make using the bonus.

How can I withdraw the profit of the bonus?

You can withdraw the profit of the bonus if you follow the related conditions. First, you need to transfer your profit from your trading login to your wallet and then send a request for withdrawing that amount.

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