Frequently asked questions (FAQ) and their answers about Deltafx broker

Sending one of the following documents is enough to verify the identification documents:
National ID card, birth certificate, passport, driving license
Sending one of the mentioned documents is enough to confirm the address:
– The house or store deed or lease
– The electricity bill with your name and address (maximum valid date is 6 months)
– Car insurance
– Business license
Please obey the following conditions to confirm your address documents:
– The address documents must be in the name of the person who is opening the account.
– If the document is in your father’s name, your father’s name on the submitted identification document must match the name on the address document.
– If the document is in your mother’s name, you must send a photo of your birth certificate first page.
– If the document is in your spouse’s name, you must send a photo of the second page of your birth certificate or your marriage contract.
– If you do not have any of the above conditions, you must send a photo of the first page of your insurance booklet/ bank statement/ car insurance policy.
– The submitted photo should be quite clear and legible.

– The maximum time required to confirm your registration is 12 hours. The approval or the reason for disapproval of your request will be announced to you via “Email”.
– Please check your email and your spam folder.
– In case of disapproval, solve the specified problem and resubmit your request. it will also be displayed in the user panel.
– Request / client’s requests
– Be patient till your request is considered.

Common errors you may face during uploading photos:
– The maximum size of photos must not surpass 500 kb. Use related software to reduce the size of the photo (or crop the extra parts of the photo; also, WhatsApp minimizes the size of sent photos automatically, you can upload those photos again)
– Make sure the uploaded photos have one of the following formats: JPG, PNG, PDF
– Make sure the uploaded photos are legible.

– The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
– Request ➡️ client’s request
– If your account is verified, log out of your user panel and log in again to activate your account.

Before depositing money with any method, ensure that the account or wallet number is correct and ask our support team about the Dollar rate when depositing with the Iranian Rial. (The broker takes no responsibility for the deposited amount when you do not ask any question about the exchange rate)
Bank Transfer/ WebMoney/ TopChange/ Cryptocurrencies

The expected time to top up your account via Rials/ Cryptocurrency/ WebMoney is about one to two hours. The deposits take place through automatic TopChange (when a deposit is not made, send your deposit slip to our support team).
Be careful when entering the amount in dollars. When you make a mistake about the transferred amount and the account is charged, the broker is allowed to close the account and withdraw the amount.

Through Rial/ WebMoney/ TopChange/ Cryptocurrency:
Saturday to Friday, from 9 AM to 11 PM, based on Iran’s time zone.

The amount will be credited to your account within 12 hours. If the company does not transfer the money, please contact our support team.

We cannot accept transfers from third parties. The sender’s name must be the same as the registered name.

– The name of the depositor should match the name of the account opener.
– The receipt should be perfectly legible.
– The tracking number must be specified in the receipt.

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
Request➡️client’s requests

Yes, but first, you need to contact the support team to remove the negative balance, and then you can make a deposit.

Bank Transfer/ TopChange/ WebMoney/ Cryptocurrency

– First, transfer the desired amount through internal transfer from your trading account to your wallet in the broker
– Be patient; your transfer request will be considered and approved by the support team (maximum one working hour).
– Register your withdrawal request and be patient; your request will be executed based on the withdrawal schedule.
– The expected time for withdrawing money through cryptocurrency/ TopChange/ WebMoney is a maximum of one to two hours.

– In case of withdrawing in Rials and making your request at the specified period (8 to 12) based on the Iranian time zone, the amount will be transferred to you by the end of the same day. (If the money is not transferred within 12 hours, inform the support team).
– The expected time for withdrawing money through cryptocurrency/ TopChange/ WebMoney is a maximum of one to two hours.

Notify the support team if your request is not executed within 2 hours.

No, the amount will be deposited only in the person’s account whose details are registered in the broker.

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
Request➡️client’s requests

If you want to withdraw money, you must use the same card or wallet, or bank account you used for the deposit. Withdrawals must be in proportion to the deposits and based on the same payment method. You can withdraw your interest in any way you wish.

Contact the support team immediately. Your request will be canceled if it is not sent to the financial department.

Yes, you can, but you need to ensure that you have enough free margin in your account to cover the withdrawal.

MetaTrader 4 is currently available, and the 5th version will be added soon.

First, you have to create a trading account in your personal cabin and then download MetaTrader. Open the software then you can enter your trading account from the Add Account section. You can find the trading account number and password in the email you received after opening the account.

Please do all the following carefully when entering the password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Download the MetaTrader from the DeltaFX website.
– Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

Please do all the following carefully when entering the password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Download the MetaTrader from the DeltaFX website.
– Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

Use the following settings to see symbols on MetaTrader:
view ➡️market watch ➡️right click ➡️show all

To change your password, after selecting the main account number and password along with the real server in the MetaTrader software, enter the Tools menu and then Options. Then click the Change option on the Server tab.
First, enter the main password in the “Current password” field on the opened page.
At the bottom, there are two options for you; the master password and the investor password.
By choosing the master password, you can change the original password, and by choosing the investor password, you can change the read-only password. Then enter the new password twice and click the OK button.

The method to receive a report on the volume of traded lots in MetaTrader
Account history ➡️ All-time ➡️ right click➡️save as excel

– Investor Password: It is a public password that you can use to show your results to other investors, and nobody will not be allowed to trade with it.
– Main Password: You can use this password for logging into MetaTrader and making trades.
– Phone password: when you want to change the Investor or main passwords, the support team will ask you for this password to verify your identity.
Tips for entering the master password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Ensure that Deltafx-Real with the same uppercase and lowercase letters is your server for the real account.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

The details for entering MetaTrader will be available in your user panel in the green box after creating the trading login, and all these details will be emailed to you. First, you have to create a trading account in your personal cabin and then download MetaTrader. Open the software then you can enter your trading account from the Add Account section.

view➡️market watch➡️ right click➡️show all

If you cannot log in to your MetaTrader account or if you cannot open a position, make sure you enter your password correctly (read the tips on how to enter the password)

First, ensure that you’ve completed your trading account.
Please do all the following items carefully when entering your password:
– Enter your password manually and do not copy and paste it.
– Make sure you are using the master password.
– Download the MetaTrader from the DeltaFX website.
– Ensure that Deltafx-Real and Deltafx-Demo with the same uppercase and lowercase letters are your servers for the real and demo accounts, respectively.
– Ensure that you are not using the Persian keyboard.
– Ensure your Caps-Lock key is off when entering the lowercase letters.
– Pay attention to the lowercase and uppercase letters when you are using your phone to enter your password.

You can transfer the desired amount from the trading login to the wallet through internal transfer. Be patient until your request is processed, and then transfer the desired amount from the wallet to the intended login.

Financial requests are executed from 8 AM to 11 PM based on the Iranian time zone, and the expected time is a maximum of one to two hours.

The information about the approval or disapproval of your request will be emailed to you and will also be displayed in the user panel.
Request➡️client’s request
Please notify the support team if your request is not executed after 2 hours.

No, you will not be charged any fees for internal transfers.

Contact the support team

You can do it through the user panel, “requests➡️cooperation request”. Be patient, your request will be considered, and you will be aware of the necessary explanations through a phone call.

Yes, for your satisfaction, DeltaFX Broker has provided you, dear clients, with grade A regulation.

Yes, all your information is confidential, and only you have access to them.

DeltaFX broker has been operating since 2009 in this market.

London time zone

The winner of the most reliable broker in the Egypt Expo in 2021.
The winner of the best broker in the Middle East in the Dubai Expo in 2021.
Fixed spread accounts
$1 minimum deposit for opening nano account
Guaranteed trades in standard accounts
No slippage trades
Offering various cryptocurrencies 24/7
Instant deposit and withdrawal without any limitations
2$ cash-back in standard accounts
24/7 support
Tradable and losable bonuses
Quick execution of trades
Various deposit and withdrawing methods
The availability of trade on news
The availability of scalping and hedging

Yes, all of the accounts in DeltaFX broker are swap-free and Islamic

Commissions and carry charge
Nano account:
Metal and Forex: $20 per lot, from the 10^th day on.
Standard account:
Metal commissions: $20 per lot, from the 10th day on.
For gold trades in standard accounts, $2 will be deducted from your account per lot. But you should have at least a history of 25 lots of transactions with 3 minutes and 3 pips.
3 pips: the amount of your profit or loss at the time you close a position must be at least 3 pips.
3 minutes: the period between opening and closing a position must be at least 3 minutes.
Oil commissions: $20 per lot from the first day and $20 per lot after the 10^th day.
Cryptocurrency commissions: 1% commission from the first day on.
The commission for bitcoin is $150 per lot of BTC/USD, which equals one bitcoin. Therefore, the commission for trading 10 bitcoins will be $1500.
Energy futures: $10 per lot from the first day, $20 per lot from the 10^th day on.
Energy spot: $20 per lot from the first day, $20 per lot from the 10^th day on.
Index spot: $21 per lot from the first day, $20 per lot from the 10^th day on.
Index futures: $10 per lot from the first day, $20 per lot from the 10^th day on.
The commission for other symbols such as currency pairs is $20 per lot from the 20^th on.
Fixed spread account:
The gold commission is $20 per lot from the 10^th day on.
The oil and energy commission is $20 per lot from the first day and $20 per lot from the 10^th on.
The commission for other symbols such as currency pairs is $20 per lot from the 20^th day on.

You can send the request to change your trading account password from your user panel.
Client➡️ accounts➡️ intended account➡️ options➡️ changing password

You can use the internal transfer to transfer money from your trading login to your wallet and then from your wallet to another trading login.

Client➡️ account➡️ intended account➡️ options➡️ deactivating the account

The spreads vary in nano and standard accounts. The spreads do not change in the Fixed spreads accounts. You can use the following link to see the spreads.

Bonuses vary based on the clients’ introducers. Please send the name of your introducer and the type of bonus to our support team.

Standard accounts with a maximum of 1:200 leverage.

The active bonuses will be announced on the website.

No, you cannot withdraw the bonus, but you can withdraw the profit you make using the bonus.

You can withdraw the profit of the bonus if you follow the related conditions. First, you need to transfer your profit from your trading login to your wallet and then send a request for withdrawing that amount.